HD 99 Privacy Policy

1 What Information We Collect

When you register on the HD 99 platform and use our services, certain personal information is collected from you. This privacy policy explains in detail what types of data are collected and why they are needed.

Information You Provide Directly

• Full name, date of birth, and nationality.
• Mobile number and email address.
• Home address and postal code.
• National ID or passport details (for KYC verification).
• Payment method details — bKash, Nagad, or bank account number.

Automatically Collected Information

• IP address and browser type.
• Device model and operating system.
• Site access times and session information.
• Log data from betting activity.
• Information collected through cookies and tracking technologies.

2 How Your Data Is Used

HD 99 uses the data it collects only for specific, legitimate purposes. Your data is never used for any hidden or undisclosed reason.

Primary Use Cases

• Creating and managing your account.
• Identity verification (KYC) and age confirmation.
• Processing deposits and withdrawals.
• Managing betting operations and settling results.
• Providing customer support and resolving issues.
• Keeping you informed about new bonuses and promotions.
• Preventing fraud and money laundering.
• Improving the security and performance of the platform.

Analytics & Improvement

By analyzing how you use the platform, we continuously improve HD 99 to make it more user-friendly. This analysis is based entirely on anonymized data.

3 Cookies Policy

HD 99's website and app use cookies. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies We Use

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferred language and settings.
• Analytics Cookies: Site usage statistics are collected to help improve the platform.
• Marketing Cookies: Used to show you relevant offers based on your interests.

Cookie Control

You can delete cookies or stop accepting new ones at any time through your browser settings. Keep in mind that disabling certain essential cookies may affect some features of the site.

4 Data Sharing & Third Parties

HD 99 never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances.

When Data Is Shared

• Payment Processors: Necessary information is shared with bKash, Nagad, or your bank to process transactions.
• Legal Obligation: We are required to disclose information when mandated by a court order or lawful government authority.
• Fraud Prevention: Information may be shared with relevant authorities in connection with fraud or money laundering investigations.
• Service Providers: Technology and infrastructure service providers are contractually obligated to maintain data security.

5 Data Protection Measures

Hd 99 follows industry-standard technologies and processes to keep your data secure. Our security measures are continuously reviewed and updated.

Technical Security

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA) is available.
• Regular security audits and penetration testing are conducted.
• Firewalls and intrusion detection systems are continuously active.

Administrative Safeguards

• Only authorized personnel are permitted to access sensitive information.
• All staff have signed confidentiality agreements.
• Regular security training is provided to all relevant staff.
• A rapid response plan is in place in the event of a data breach.

6 Your Rights

As an HD 99 user, you have specific rights over your own data. We respect these rights and are committed to helping you exercise them.

What You Can Do

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a commonly used, readable format.
• Right to Object: You may opt out of marketing communications or object to certain types of data processing.

How to Submit a Request

To exercise any of your rights, email us at: support@hd99.click. We will aim to respond within 30 business days. You may be asked to provide certain information to verify your identity.

7 How Long Your Data Is Stored

HD 99 does not retain your data longer than necessary. Each type of data has its own defined retention period.

• Account Information: For the duration the account remains active, and for 5 years after it is closed.
• Financial Transaction Records: A minimum of 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Cookies and Session Data: Until the end of the session or up to 12 months.
• Marketing Communication Records: Until consent is withdrawn.

8 Policy Updates

HD 99 may update this Privacy Policy from time to time — for example, to improve our services, reflect legal changes, or introduce new features.

How You'll Be Notified of Changes

• For significant changes, a notification will be sent to your registered mobile number or email address.
• The date of the most recent update will be noted at the top of the page.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

Last Updated: January 2026

9 Contact Us

For any questions, concerns, or requests about our Privacy Policy, feel free to reach out to us directly. Our team is always ready to assist in Bangla.